Privacy policy

1. Who we are

KviriaAI is operated by Kviria AI LLC (identification number 440402574). For any questions, write to contact@kviria.ai.

2. In short

We never sell your data, and we store it securely. On individual accounts, conversations may be used to improve the service, including model training, so these accounts are not meant for confidential information.

Organization data is never used to train models, is kept separate from other organizations, and our staff do not open it unless the organization asks.

3. What we process

Account data: your email and, if you sign in with Google, the name and profile picture Google shares.

Usage data: your questions, the answers, and the conversation context needed to prepare an answer, plus a daily question count for the free allowance.

Organization accounts add uploaded files, text extracted from them and generated documents.

When you request a demo on the website, we process the details you provide only to contact you.

4. Individual accounts

We store conversations securely and never sell or publish them. They may be used to improve the service: to analyse usage, evaluate answer quality and train models.

So please do not enter confidential information — for example, details of a client’s case or another person’s personal data. Use an organization account for that kind of work.

5. Organization accounts

We never use an organization’s conversations, files or generated documents to train models, and we never share them with other customers. They are separated from other organizations’ data at the database level and encrypted in storage and in transit.

KviriaAI staff open an organization’s materials only with its permission — for example, for a support request — or to comply with a binding legal requirement. The organization decides which members can access which matters.

6. Who processes data on our behalf

We use trusted technical partners to provide the service: hosting and database, the AI model, text recognition and email delivery. They process data only on our instructions and under contract, and they do not use your data to train their own models.

7. Where data is processed

Accounts, conversations and documents are stored in Switzerland.

To prepare an answer, your question and the necessary context are sent to the AI model, which may run in different countries, including outside the EU and Switzerland. Text recognition for documents uploaded by organizations takes place in the EU.

8. Technical records

To run the service and monitor security we keep technical data such as request times, status and usage volume. Ordinary technical records do not include the content of your questions, answers or files.

9. Storage and deletion

Saved conversations and documents let you continue your work. Deleted material may be kept for up to 30 days so it can be restored, after which it is permanently deleted. An organization’s agreement may set additional rules.

10. Your rights

You can ask to access, correct or delete your data by writing to contact@kviria.ai. If you believe your rights have been violated, you can contact the Personal Data Protection Service of Georgia.

A confidentiality commitment does not by itself give correspondence the legal protection of attorney–client privilege.

• Personal Data Protection Service of Georgia

11. Changes

We will publish updates to this policy on this page and notify account holders in advance of material changes.